![]() ![]() If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable.UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup If applicable provide a backup of the phone in question.Additional Polycom Infrastructure (RPRM,PDMS or BToE).Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync).Provide the exact Software Version of your Phone.This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.Īs a reminder the basic information asked for: Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.īoth the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here here <=įor additional questions that the community cannot help you with please consider contacting SCANSOURCE COMMUNICATIONS as they sold the Trio and are your Tier 1 contact. ![]() Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. ![]() Question :How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365? I suggest you import the below (as Admin) ![]() The Screenshot of the web Interface tells me you are not using the Admin Password to login but a user password so certain features are disabled. I am assuming this is Office 365 downgrading your unit. Hello already provided the EagleEye Mini is only supported since 5.7.1 and your device is running an older version. ![]()
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